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(Un)social Media - The Scourge of the Internet

Friday, 23 November 2007

 

kitMan alive! What is it about the internet that seems to attract the lowest forms of human (and I use that word in its loosest terms) debris imaginable?

Is it that some of these people have been the victim all their lives and this faceless, remote environment of the world wide web gives them the ideal opportunity to exert a long cherished-for modicum of power at the detriment of others?

Or maybe they have no 'real' friends – by real I mean somebody they can talk to without the aide of an IM, email, or an internet connection full-stop – and so haven't the first clue on what social interaction entails? It's doesn't take a great leap of the imagination to see why.

Stay Your Hand, Pardner
But woah up there, Nick! Cool ya heels. What sparks this uncharacteristic attack? What gives?

englandWell it maybe the England team's dismal failure to qualify for Euro 2008 on Wednesday and the eejut that's been in charge for the past 18 games that's set me in this rather embittered frame of mind - and I'm fully aware I've already fallen into the trap of sounding a little like those I'm criticising, with my opening salvo - but the real venom that's triggered this little rant can be found in a post on Caroline Middlebrook's excellent marketing blog, regarding the amount of abuse she'd received over at StumbleUpon, in correspondence to a post in which she discussed thanking those that stumbled her blog .

Now I don't want to dwell on this particular episode as Caroline herself has said that she wishes to draw a line under it and move on.

So why mention it at all, Nick?

Well as I said, I'm probably still seething from the national team's dismal departure from next year's European Championship's, but I also felt that I couldn't not say something as we are part of a global community and it's our responsibility to speak out against bullying tactics, abuse, or any injustice that is perpetrated by (thankfully) a minority that seek to ruin it for everybody.
gladiator
Step into the Arena
I have been an avid user of the internet for many years now and the trolls that stalk forums have always been an unfortunate fixture. The motives of these individuals could be anything from too much booze colouring their judgement, through to the downright nasty with nothing better to do with their life than insult others. With the birth of web 2.0 and social media shifting its gaze towards blogging and social networking sites in particular, the world has never seemed smaller.

Since I myself dipped a somewhat tentative toe into this whole arena, I have made a number of contacts from across the globe. These are people from various walks of life, backgrounds, and countries. Between them they share two common characterstics.

  1. They didn't know me from Adam.
  2. They were welcoming and friendly.

You'll see I've put emphasis on the word 'friendly' there. What with the world  set to buckle under the state we've let it get into, it is always reassuring to have one's faith in human nature restored by the prospect that not everybody out there is looking to turn you over. Shoot me down in flames if I'm barking up the wrong tree here, but isn't that what the social in social media is all about?

Freedom of Thought
hilltopNow don't get me wrong here. I'm not for a moment advocating that we should all be singing from the same hymn-sheet. Imagine that - a lovey-dovey, cotton-wool-cloud utopia where we all stand on a hilltop,  holding hands, swaying from side to side and lip-synching to the New Seekers I'd Like To Teach The World To Sing. Ugh! Sounds like a nightmare I once had... Or was it an advert?...

*Shudders* Anyway, difference of opinion moves us forwards. It matures our minds and shapes our beliefs. True, it also causes war and death on an abominable scale, but that is the dark price of 'freedom of thought' and endemic of human irresponsibilty.

e.g. If the Nazi's had successfully achieved world domination, quashing all resistance, it would've forcibly ended difference of opinion and in turn war but not made the world a better place.

A little simplistic, I know, but what I'm trying to get at is there's absolutely nothing wrong with healthy debate (You don't need me to tell you that), heated or otherwise, nor arguing until you're blue in the face on a subject you believe passionately in. 'It's a strongly held conviction that stands its corner to the last, when under fire from all sides' - source: 'me'.

Preaching to the Converted
I believe the internet is the natural home for discussion and debate, where differing viewpoints can be expressed in an adult and civilised manner. Good working and social relationships can be built when like-minded people come together and lock horns to deliberate over their interests and beliefs. Unfortunately this also attracts the element that think because they're safely on the other end of an internet connection they can abuse this system with insults. Be they personal, racist, or just plain derogatory in nature.
troll
It may seem a little like I'm preaching to the converted, for the web as a whole is thankfully inhabited by those of us that have a reasonable idea on how to treat others - it's just this rogue element that can be vocal enough to spoil it for the less battle-hardened, and therefore they should be brought to account. If the only way they can communicate is through such invective, then why not keep it amongst themselves instead of hawking their poison across the rest of us?

If someone does hold ulterior motives when they're saying something as simple as 'thankyou', it's neither here nor there. Either ignore them and move on, or tell them so - but articulate yourself. Don't be so downright pathetic, churlish and idiotic as to resort to mindless and spiteful insults. Despite what you may believe, the internet and it's applications don't belong solely to you and your little clique of virtual friends. Go out, get a life! It only serves to reflect ten times as bad on you - But then I suppose the type that engages in this sort of behaviour doesn't really care about that.

Oh, and one more thing.  Try investing in a dictionary and look up the word social.

Social:

  1. pertaining to, devoted to, or characterised by friendly companionship or relations: a social club
  2. seeking or enjoying the companionship of others; friendly; sociable; gregarious

 

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Comments

Excellent analysis. The whole Internet troll thing is somewhat intriguing to me for some odd reason. On one hand I believe that some of them are just discontent asses with no life but on the other hand some are just annoying pranksters who try to get a rise out of people. It took me a while but I learned a long time ago to just ignore them rather than play along. I am much happier because of that decision.
Mark Pilatowski on Tuesday, 27 November 2007 00:25
Thanks for the comment Mark. Wise words indeed.
Nick James on Tuesday, 27 November 2007 16:46
Very well done on publishing this. I read her blog, agreed wholeheartedly, and was appalled at the comments. I think that the people who wrote the kind of leave-me-alone tripe that was on the comments are stuck at home after being victimized into taking antipsychotics or antidepressants and are therefore convinced they are insane, so I would not give them much credence.

Very will done to Caroline for publishing the purveyors of rude that you have correctly dubbed "trolls".
mom5 on Tuesday, 27 November 2007 18:53
@mom5 - Glad you enjoyed it. Comments are of great importance and the mindless abusers only serve to render them worthless. Thanks for your support.
Nick James on Wednesday, 28 November 2007 22:50
Hi Nick,

Like the analysis. Trolls and trolling have been with us a long long time, well before the internet. First usage of the term I'm aware of appears in the 1540s in a flyting (invective exchange of verse) between Thomas Smyth and Thomas Grey one instance being A Newe Ballade Made of Thomas Crumwel, Called “Trolle on Away- these were exchanged in Blackletter broadsheets that got distributed around London. They were ostensibly arguing over the execution of Thomas Cromwell, but really just doing it for the sake of having a dig at each other. Same principle different medium. I love this stuff and I made up the most part of a PhD about people insulting each other in verse. Guess the Internet just provides another medium for malcontents to let loose on one another, but its also a playground game in the States known as Dozens where 2 kids hurl abuse at each other in competition to see who can be the rudest, and there are equivalnets in loads of different cultures. Only natural I guess that its crept in to web 2.

OED sites a Troll as a knave and Trolling as some sort of circular exchange which goes round and round in this context

Boy aren't I a mine of useless information.

C
Chris Boswell on Friday, 07 December 2007 20:45
Thanks Chris. You certainly seem to know your stuff when it comes to trolls. Thanks for the background info there.
Nick James on Saturday, 08 December 2007 12:55

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